Pourla High-Performance Epoxy Primer | Clear Moisture Barrier for Strong Floors

At Pourla, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of delivery for a full refund. We want you to be overjoyed with your purchases from us. Our return policy is simple and worry-free. If for any reason you are unsatisfied with a product, you can notify us via the contact form on our Contact Us page or send an email to us at [email protected] Our team will provide all of the details and information for initiating a return.

Please note that our return policy lasts 30 days from the delivery date or pick-up date.

As soon as the returned product(s) are received back to our warehouse in good condition, our team will issue your refund. In order to process your return as quickly as possible, we ask that your order number be clearly marked on all boxes for our warehouse team.

We are only able to issue refunds via the original method used for payment on the order. if the original method of payment is no longer available, please notify us and we would be happy to issue store credit equal to the amount of the refund.

REFUND PROCESS: our team will start the refund process as soon as we received the package from you. It will take up to 2 business days to finish the refund process and your money will be sent back to the original payment method. Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days after we issued your refund.

Damaged or Defective Items

We stand behind the quality of the products we sell, and we inspect every item before shipment. while cases are rare, damages and defects do happen once in a while.

• Please Inspect the item upon delivery. If you find the package of your item(s) is broken, please notify the delivery company and our team as soon as possible.
• If damage is noted, photograph the item and packaging.
• if an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only.
• Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees.
• Claims received in excess of 3 calendar days beyond the delivery will not be accepted.
• Photographs must be clear and attached to your claim within 3 calendar days.

Order cancellation

Cancellation – Unshipped

• You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders.

Cancellation – Shipped

• You can cancel your order once it has been set up for shipment, however, please note that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders.

Cancellation – Custom Orders

• Once a custom order has entered production and moved to ‘In Production’ states, all costs of production have been incurred and therefore cancellation is no longer possible and the balance paid cannot be refunded.
• if you have already received your order please refer to the Return Policy above as a cancellation is no longer available.

Limited Manufacturer Warranty

If any item(s) arrives with broken or defective parts, or if parts break during assembly, there is no need to return them. We offer replacement parts free of charge for up to 14 days after the date of purchase under our warranty. All you need to do is contact us via email with photos of the affected parts to receive replacements.  If you opt to waive the warranty and return the product instead due to broken or defective parts, the standard return policy applies.