A little clarity before checkout
Payment methods
Choose the payment option that works for you. If something gets in the way, our team is here to help you work through it.
Your payment options
Choose how you would like to pay.
Available methods are shown at checkout. Wallets and other options can vary with your device, browser, order, and provider eligibility.
Credit & debit cards
Use a supported card at checkout. Enter the billing details held by your card issuer.
- Visa
- Mastercard
- American Express
- Discover
- JCB
Express checkout & wallets
Choose a wallet or saved-payment option when it appears. You may need to finish verification with your wallet provider.
- Apple Pay
- Google Pay
- Link by Stripe
- Cash App Pay
Pay later, if eligible.
If Klarna or Affirm is offered for your order, review the plan before agreeing. Check repayment dates, any interest or fees, and provider terms. Availability and approval are determined by the provider.
- Klarna
- Affirm
Checkout currency: USD. Online card payments are processed through Stripe. The methods shown for your order at checkout are the options available for that purchase.
Before you confirm
A few checks can make checkout easier.
Review your order.
Check your items, delivery address, email address, and total. Use the billing address on record with your card issuer.
Complete any verification.
Your bank or payment provider may ask you to authenticate the payment. Follow the instructions in the checkout or provider window.
Check the confirmation.
After completing checkout, look for the order confirmation page and email. If the result is unclear, check with us before placing the order again.
Keep payment details in checkout.
Use checkout to enter card information. When contacting our team, please leave out full card numbers, security codes, passwords, and one-time verification codes.
If something is unclear
Payment questions, answered.
Why is a wallet option not showing?
Wallet availability depends on your device, browser, wallet setup, and the payment eligibility of the order. If your preferred option is not shown, choose another available checkout method or ask our team for help.
Can I pay in installments?
Klarna and Affirm may offer eligible payment plans at checkout. Options depend on the purchase and provider approval. Read the schedule, any interest or fees, and the provider terms before agreeing.
What should I do if my card is declined?
Review the checkout message and check the card details, billing address, and ZIP code. Complete any bank verification requested. If the issuer declines the payment, contact the issuer for guidance before trying again.
My bank shows a payment, but I have no order confirmation. What next?
Check spam or junk and use Track Your Order if you have an order number. If the order status is unclear, contact us before paying again. Your card issuer can clarify whether a bank entry is pending or completed.
Where can I find refund conditions and timing?
See our Return & Refund Policy for eligibility, refund methods, and timing. If you need us to check a refund, include your order number when you contact the team.
A person can help
Let‘s work through it together.
Send your order number if you have one, the email used for checkout, and a short description of what happened. An error message with personal and payment details removed can help us understand the problem.
Contact the POURLA teamMonday-Friday, 9:00 AM-5:00 PM
Pacific Time (PT)
Please send order details only. Keep full card numbers, security codes, and verification codes private.