Shipping & delivery
Shipping policy
Here’s how we ship, what timing to allow for, and how to reach us if you need a hand with your order.
- Standard U.S. shipping
- Freeon all U.S. orders
- Order processing
- 1–3business days
- Estimated transit
- 2–7business days after dispatch
Business days exclude weekends and U.S. federal holidays. Processing comes first; the transit estimate starts after dispatch.
Where we ship, and what it costs
U.S. delivery
We currently ship within the United States only. International shipping is not available.
Standard shipping is free on all U.S. orders.
Our fulfillment locations
Orders ship from our warehouse in Irvine, California, or a fulfillment center.
The carrier is assigned during fulfillment. Carriers include UPS, FedEx, USPS, and Amazon Logistics.
If an address issue means a package needs to be sent again, additional reshipment charges may apply. See address and delivery details below.
From your order to your doorstep
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Order processing
1–3 business days
We process your order within this window before it is dispatched. You’ll receive a shipment confirmation email when it ships.
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In transit
Estimated 2–7 business days
This estimate begins after dispatch. Arrival timing can vary with your destination, weather, carrier conditions, and peak shipping periods.
Planning around a project date? Allow for both processing and transit when you place your order.
Keep an eye on your delivery
Once your order ships, we’ll email you your tracking number. Use it to follow the shipment, or visit Track Your Order.
Can’t find your shipping confirmation?
If you haven’t received it within 3 business days of ordering, check your spam or junk folder. Still missing? Contact our team with your order number so we can check.
Need to change something?
Shipping address changes
Contact us immediately with your order number and the correct address. Orders go directly into fulfillment, so address changes cannot be guaranteed once processing begins.
Cancellations
Get in touch as soon as possible if you need to cancel. Cancellation eligibility, shipping deductions, and refund terms are explained in our Return & Refund Policy.
Incorrect addresses or undeliverable packages
Please double-check your address at checkout; you’re responsible for its accuracy. If a package is returned because of an incorrect or incomplete address, or is marked “Undeliverable,” we’ll contact you to arrange reshipment. Additional shipping charges may apply to reshipment.
If something’s wrong with your delivery
Arrived damaged?
Please contact us within 3 calendar days of delivery. Email photos of the damaged items and packaging to pourlaepoxy@gmail.com, along with your order number.
Hasn’t arrived?
If your package appears lost in transit, please contact us within 3 calendar days of the expected delivery date. Include your order number and tracking information so we can investigate.
For damaged or lost shipments, we’ll work with the carrier on a claim and arrange a replacement as quickly as possible. Contact us directly so we can help with the next step.
We’re here to help
Let’s check your shipment together.
Send us your order number and what you’re seeing. Our team will help you work through the next step.