At Pourla, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of delivery for a full refund.
Return Conditions:
- Return Window: Returns must be initiated within 30 days of the delivery date.
- Original Packaging: Items must be returned in their original packaging and in the same condition as received.
Return Process:
Contact Us First: Before returning any item, please contact our customer service team at pourlaepoxy@gmail to initiate the return or exchange process. We will provide you with detailed instructions on how to return your item.
Shipping: Once your return is approved, please ship the item back to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds:
- Once we receive your returned item and inspect its condition, we will process your refund. Please allow a few days for the refund to be reflected in your original method of payment.
Exchanges:
- If you would like to exchange an item, please contact us first. We will guide you through the process to ensure you receive the correct product.